INTERESTED IN AN ORGANIZED, EFFICIENT, LOW COST TECHNICAL SERVICE?
Connect your office with field technicians in order to get a better service planning and to reduce costs, paper, payment deadlines, etc.
Technical Services Software
Benefits:
- Increase of service level
- Control of the technicians' activities
- Better assistance planning
- Increase of productivity
- Reduction of errors and administrative costs
- Reduction of travelling costs
- Increase in the number of services per technician
- Shorter customer payment period
- Immediate control of the technician's activities
- Reduction in the number and duration of telephone calls
Functionalities:
SatMobile offers many features to meet the needs of Field Technical Service in any activity sector
In office:
- Planning and assignment of Service Orders
- Service contracts
- Viewing of technicians localization and route on a map by means of GPS
- Follow-up reports: working hours, travel hours, mileage
- Print outs of Work Orders in pdf e-mailed to the customer
- Creation of maintenance checklist templates
On field:
- List of assigned services
- Acceptance or rejection of a service
- Work Reports with spare parts, worked hours, attached photographs, maintenance checklists and customer signature
- Turn-by-turn navigation will show you directions and use real-time traffic information
- Record of Work Reports
- Notifications with head office
- Offers and spare parts orders